Your journey.
Your rights.
Know what to expect when you travel. Explore your rights to safety, respect, clear information and a voice when something needs attention.
Understand your rights.
Eight principles to help you recognise what a respectful travel experience should look like.
Right to Safety
Passengers have the right to a safe ride in a well-maintained vehicle operated by a licensed driver.
Right to Respect
Passengers should be treated courteously and professionally by the driver.
Right to Non-Discrimination
Services should be provided without discrimination based on race, gender, disability, or other factors.
Right to Transparency
Passengers should receive clear information about fares, routes, and any additional charges.
Right to Privacy
Personal information should be kept confidential and not shared without consent.
Right to File Complaints
Passengers can report issues or file complaints about their experience without fear of retaliation.
Right to Accessibility
Services should be available to individuals with disabilities, including accessible vehicles where required.
Right to Cancel
Passengers can cancel a ride within a reasonable time frame, often without penalty.
Have a concern about your ride?
Contact our team with your booking details and tell us what happened.