International Holiday
Package Policy

Please read these Terms & Conditions carefully before booking your international travel package. By confirming your booking, you agree to comply with the terms listed below.

1. Government & Tourism Taxes

Applicable local or international tourism taxes, city fees, or resort surcharges may be collected directly by hotels or local authorities at check-in or check-out. These charges vary by country, destination, or hotel category and are payable by the traveler.

2. Booking & Confirmation

• A booking is confirmed only after receipt of full or advance payment and acknowledgment from Bhurr Holidays.
• Confirmation details will be sent via email and SMS on your registered contact details.
• Travel vouchers and documents will be issued 48–72 hours before departure, subject to full payment.
• For assistance, please contact: +91-9359833559 / 7756956987 (10:00 AM – 6:00 PM, Monday to Saturday).

3. Payment & Cancellation

• Full payment must be made as per the agreed schedule.
• Failure to make payments on time may result in automatic cancellation without prior notice.
• Refunds will be processed as per the Bhurr Holidays Cancellation & Refund Policy.
• In case of cancellations due to natural calamities, flight disruptions, visa delays, or government restrictions, Bhurr Holidays will strive to process the maximum possible refund in coordination with partners/vendors.
• Cancellation charges depend on the policies of airlines, hotels, and overseas suppliers.

4. Hotel & Accommodation

• Standard hotel check-in: 2:00 PM, check-out: 11:00 AM (local time).
• Early check-in or late check-out is subject to hotel discretion and availability.
• In case the booked hotel is unavailable, a similar category alternative will be arranged.
• Some hotels may ask for a refundable security deposit at check-in, payable directly by the guest.
• Any special requests or upgrades will be honored based on hotel policy and may attract additional charges.

5. Package Inclusions & Exclusions

• Packages are customizable and final pricing depends on selected hotels, flights, and inclusions.
• Package cost excludes personal expenses such as laundry, telephone, room service, beverages, minibar, tips, or porterage.
• Festive surcharges during events like Christmas, New Year, Easter, or national holidays are not included unless specifically mentioned.
• “Day at Leisure” implies no sightseeing or pre-scheduled activities for that day.
• Optional tours or excursions are available at additional cost.

6. Flights & Baggage Policy

• If your package includes Low-Cost Carrier (LCC) flights (e.g., AirAsia, Scoot, FlyDubai, Air Arabia, Thai AirAsia, Jetstar, Air India Express, etc.), checked baggage and meals are not included by default.
• Additional baggage and meal options can be added on request at extra cost, as per airline rules.
• Please confirm baggage requirements at least 5 days before departure.
• Any flight schedule change or delay is subject to airline policy. Bhurr Holidays is not liable for missed connections or delays caused by third-party airlines.

7. Passport, Visa & Travel Documentation

• All travelers must hold a valid passport with a minimum validity of 6 months from the date of return.
• Traveler names must exactly match those on their passports.
• Obtaining a valid visa and complying with immigration rules is the traveler’s sole responsibility.
• Bhurr Holidays will assist in the visa application process but cannot guarantee approval or issuance.
• Any rejection or delay by consulates or embassies is beyond our control, and cancellation charges will apply as per policy.
• Travelers must ensure they meet all vaccination, insurance, and entry requirements of the destination country.

8. Sightseeing, Tours & Activities

• Travelers must be punctual for tours and transfers. Delays or no-shows will result in service forfeiture without refund.
• Sightseeing is subject to local conditions, public holidays, traffic, or operational feasibility.
• If a paid activity is canceled due to operational or weather reasons, a refund (if applicable) will be processed within 30 working days.
• Complimentary activities are non-refundable and hold no monetary value.

9. Liability & Responsibility

• Bhurr Holidays acts solely as a facilitator between the traveler and independent service providers (hotels, airlines, transport companies, local operators).
• The company’s liability is limited to the value of services booked through Bhurr Holidays.
• We are not responsible for injury, loss, theft, damage, accident, delay, or force majeure events beyond our control.
• Travelers are responsible for their personal belongings throughout the trip.

10. TCS (Tax Collected at Source) Policy

As per Section 206CCA of the Income Tax Act, 1961 (effective 01 July 2021):

• A TCS @5% will be applicable on all international tour packages booked through Bhurr Holidays.
• If the traveler has not filed Income Tax Returns (ITR) for the two preceding financial years, and their TDS/TCS aggregate exceeds ₹50,000 per year, an additional 5% TCS will be charged.
• Bhurr Holidays will verify the customer’s PAN before processing the booking.
• If PAN validation fails or additional TCS is not paid, the booking will be cancelled, and applicable cancellation charges will apply.
• TCS once deposited with the Government cannot be refunded, even if the booking is later cancelled.
• Customers can claim TCS credit when filing their Income Tax Return for the respective financial year.

11. Jurisdiction

All disputes are subject to the exclusive jurisdiction of Pune, Maharashtra (India). All transactions and services are governed by the laws of India.

12. Customer Support

Bhurr Technologies LLP
📍 104-C, Monte Rosa, Sinhgad Road, Pune – 51, Maharashtra, India
📞 +91-9359833559 / 7756956987
📧 [email protected]
🌐 www.bhurr.co.in
🕗 Working Hours: 10:00 AM – 6:00 PM (Sunday Closed)